Terms of Service

1. Who we are and what this covers

Dija Studio ("Studio", "the Service") is operated by Dija Limited ("Dija", "we", "us"). Dija Limited is a company incorporated in Cyprus, registration number HE 483340. Its registered office is at Inomenon Ethnon, 2 Anastasia Court, Floor 4, 6042 Larnaca, Cyprus.

"You" means the person who creates a Dija account, and the business you act for when you use the Service.

These terms govern the self-serve Studio product. If you have a separate signed agreement with us, that agreement governs the service it describes and these terms do not change it.

You accept these terms by ticking the acceptance box when you create your account, and again when you create a workspace if the version has moved since. We record which version you accepted, when, and from where. The version in force is shown at the top of this page.

One contact address for everything, including support, privacy questions, abuse reports and legal notices: legal@dija.ai.

2. Studio is a Beta

Please read this section before you rely on the Service for anything.

Dija Studio is an early-access Beta. It is provided "as is" and "as available".

• Features may change, break, or be withdrawn at any time, with or without notice.
• We give no uptime commitment, no maintenance window, and no support response time.
• Data loss is possible. Keep your own copies of anything you cannot afford to lose.
• To the fullest extent the law allows, we give no warranties of any kind about the Service.

Do not use Studio for anything where a failure, a delay, or a wrong output would cause serious harm.

3. Who may use Studio

• You must be at least 18 and able to enter a binding contract.
• Studio is for business and professional use. By accepting these terms you confirm that you are acting in the course of a business, trade or profession, and not as a consumer.
• You must sign up with a work email address. We refuse consumer mail domains, disposable domains, role addresses, and domains with no valid mail records.
• You are responsible for keeping your credentials safe and for everything done through your account. Two-factor authentication is available, and a workspace owner can require it for everyone in the workspace.

4. What Studio does

Studio is a sales workspace operated by AI agents. In plain terms, it:

• stores a CRM of companies, people, opportunities, deals and research notes;
• runs AI agents that research companies and people, including by reading public web pages and running searches;
• writes outbound messages and sends them from your own connected mailbox (Gmail, Outlook, or your own SMTP server) or your own Telegram account;
• reads that mailbox to detect and classify replies;
• records opens, clicks and unsubscribes on the messages it sends;
• can do all of this on a schedule, unattended.

Studio does not send your outreach from Dija's own systems. We use our own systems only for our own messages to you, such as verification, password reset, invitations and notifications.

5. You bring your own AI provider

Dija supplies no AI capacity. Before any agent will run, you must connect your own account with an AI provider. This is enforced in the software, not only by this document.

• Your contract with that provider governs what they do. We send prompts that can contain your CRM content to your provider account, under your terms with them and your retention settings.
• You pay them directly. We do not bill for or mark up model usage. Any cost figure shown in Studio is an estimate from published list prices, not an invoice.
• Your AI provider is your vendor, not our sub-processor. We send content to it only to carry out what you asked the Service to do. We cannot see the settings on your account and we make no promise about how your provider behaves.
• You must comply with your provider's own acceptable use rules.

6. Your data, and the Data Processing Addendum

Two different relationships run through the Service, and they are governed by two different documents.

Data about you. For the personal data that identifies you, such as your name, your email address, your IP address and your activity records, we are the controller. Our Privacy Policy explains that.

Data about the people you research and message. For that data, you are the controller and we are the processor. You decide who is researched, what is stored about them, what is sent, and when. Those terms are in our Data Processing Addendum, which is incorporated into these terms by reference. Accepting these terms accepts it. The Privacy Policy is a notice rather than an agreement, and is not something you accept.

You promise that you have a lawful basis for every piece of personal data about third parties you put into the Service or instruct it to collect; that you have given those people the information the law requires, including where the data was not collected from them directly; and that you will honour their rights over that data.

7. You are the sender

Every message the Service sends leaves your mailbox, over your connection, with your name and address on it. For every legal purpose that matters, you are the sender. We provide the tool.

You must comply with the law that applies to the messages you send, wherever you and your recipients are. That includes marketing and anti-spam law, data protection law, and any sector rules that apply to you.

Every message the Service sends carries one-click unsubscribe headers. They are always on and nothing in the product can switch them off. A visible unsubscribe link in the body of a message is a separate setting that you control, and you are responsible for including one wherever the law requires it. The plain-text part of a message does not carry a visible link.

8. Acceptable use

You must not use the Service to:

• send to purchased, scraped, or harvested address lists;
• send to anyone who has unsubscribed, objected, or hard-bounced;
• use a false or misleading sender name, address, or subject line, or send from a mailbox you do not control;
• impersonate any person or organisation, including Dija;
• send unlawful, defamatory, harassing, deceptive or fraudulent content, or anything that supports a scam;
• process special-category personal data (such as health, religious belief, or trade union membership) or data about children;
• get around sending caps, rate limits or abuse detection, including by opening more than one workspace to do so;
• reach another customer's data, probe the Service for weaknesses without our written permission, or interfere with how it runs;
• resell the Service or run it as a bureau service for other people;
• build a competing product from it, or publish benchmarks of it, without our written permission.

9. Opens, clicks, and unattended sending

The Service can add an image to a message and rewrite its links so that you can see who opened it and what they clicked. It is on unless you turn it off in workspace settings. We do not store the recipient's IP address or user agent for these events. We record that an open or a click happened, on which message, and for a click, which link. You decide whether to use tracking, and you are responsible for any disclosure or consent it requires where your recipients are.

Human approval of outbound messages is on by default. You can turn it off, after which AI-written messages are sent to real people on a schedule with nobody reading them first. You remain responsible for every message sent from your workspace either way.

AI output can be wrong and can invent facts about real people. It is not advice. Check anything before it goes out.

10. Limits

The free tier has limits on the number of seats, how much can be sent per hour and per day, how many agent sessions run at once, how long a single run may last and what it may spend, and how many schedules can be active. The current limits are applied by the product and may change. Exceeding one refuses the action; it is not a breach of these terms.

11. The Dija Marketplace

You can install items from the Dija Marketplace, such as agents and playbooks, into your workspace. Items published by other people are theirs. We do not warrant that any listing is accurate, safe, or fit for your purpose.

Remote deactivation. If we find that a listing is unsafe, infringes someone's rights, or breaks our policies, we may remotely deactivate copies of it that are already installed, including in your workspace. That can interrupt work that is running at the time, including live agent sessions. Installing an item from the Marketplace is your agreement to this, and it is the only way we can stop a harmful listing that has already spread.

If a listing is removed from the Marketplace for any other reason, copies you have already installed keep working.

12. Suspension

We may suspend a workspace where we believe it is being used abusively, including to protect recipients of your messages, other customers, or the Service itself.

Some of these checks are automatic. One of them can suspend a workspace before a person has looked at it, based on the rate at which your messages are rejected by recipients' mail servers.

If we suspend a workspace, we tell you in the product and give the reason. Read access continues, so you can still see your data and export it. Suspension is an abuse control, not a way of taking your data. If you think a suspension is wrong, write to legal@dija.ai and a person will review it.

13. Ending your use of Studio

You can stop using Studio at any time.

You can delete a workspace, or your whole account, from Settings. When you ask:

• the workspace is frozen immediately, so nothing is sent, no agent runs, and queued mail is cancelled;
• everyone in the workspace is emailed with the deadline;
• you can cancel at any point in the next 7 days;
• after that, the data is permanently deleted.

Export your data before you request deletion. A workspace that is frozen cannot start a new export.

Two things survive deletion, and both are deliberate. Copies in our backups persist for up to 90 days, and are not restored into service without the deletion being applied again. And where a recipient has opted out, we keep a one-way fingerprint of their address, which cannot be turned back into the address, so that the opt-out is not lost if the contact is deleted and imported again. The Data Processing Addendum explains both.

We may suspend or end your access if you break these terms, if your use threatens the Service or other people, if the law requires it, or if we discontinue the free tier.

14. Content and intellectual property

Yours stays yours. You keep all rights in what you put into the Service. You give us the permission we need to host, process, transmit and display it in order to run the Service for you, and for nothing else.

Ours stays ours. We keep all rights in the Service and in the agent templates, playbooks, prompts and documentation we supply with it. You may use and change them inside your workspace. You may not extract, republish or resell them.

If you send us feedback or suggestions, we may use them without restriction and without owing you anything.

15. Fees

Studio is free today. There is no payment method on file and nothing to cancel. If we introduce fees, we will tell you before they apply, and you can stop using the Service instead.

16. Warranties

Beyond section 2, we do not warrant that AI output is accurate, that your messages will be delivered, that they will reach an inbox rather than a spam folder, that your sending domain's reputation will be preserved, or that any integration will keep working.

17. Liability

Our total liability to you, for everything arising out of or connected with the Service and these terms taken together, is limited to EUR 100.

We are not liable for indirect or consequential loss, or for lost profits, revenue, business, goodwill, or data.

Nothing in these terms excludes or limits liability for: fraud or fraudulent misrepresentation; wilful misconduct; death or personal injury caused by negligence; or any other liability that the law does not allow to be excluded or limited. That includes the right of an individual to compensation under Article 82 of the GDPR, which no contract between us can take away.

18. Your indemnity

You will cover our losses, including reasonable legal costs, arising from the content of the messages you send, from processing personal data without a lawful basis, from a breach of anti-spam or data protection law, or from a breach of section 8.

19. Changes to these terms

We may change these terms. Every version carries its date, and the version in force is shown at the top of this page.

If we make a material change, we will ask you to accept the new version in the product before you carry on making changes in your workspace. You will still be able to read your data, export it, and delete it without accepting, because agreeing to new terms must never be the price of leaving.

20. Governing law and disputes

These terms are governed by the law of Cyprus. The courts of Cyprus have non-exclusive jurisdiction, so either of us may also bring proceedings where the law otherwise allows.

Nothing here removes any mandatory right you have under the law of the country you live in, including consumer protection law where it applies to you and your rights under data protection law.

21. General

• Entire agreement. These terms and the Data Processing Addendum are the whole agreement between us about the Service.
• Severability. If part of these terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce something straight away, we can still enforce it later.
• Assignment. We may transfer these terms to a company that takes over the business; you may not transfer them without our written agreement.
• No partnership. Nothing here makes either of us the other's agent or partner.
• Events outside our control. Neither of us is liable for a failure caused by something outside our reasonable control.
• Notices. We will write to the email address on your account. Write to us at legal@dija.ai.

22. Contact

legal@dija.ai

Dija Limited (HE 483340), Inomenon Ethnon, 2 Anastasia Court, Floor 4, 6042 Larnaca, Cyprus.